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Real People, Real Progress
Frequently Asked Questions
How long will my order take to arrive?
Orders are dispatched within 24–48 hours. Standard delivery takes 3–7 business days depending on your location.
Do you offer free shipping?
Free shipping applies to eligible orders above ₹599. Any applicable shipping charge is shown before checkout.
Is checkout secure?
Yes. Payments are processed securely through our payment provider and we do not store card credentials.
Can I return or replace a product?
For hygiene reasons, used products cannot be returned. Damaged, leaking, or defective items can be reported within 24 hours of delivery.
How do I report a damaged item?
Email your order ID and clear photos or video of the package to truchemistofficial@gmail.com within 24 hours of delivery.

























