How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard delivery takes 5-7 business days across India.

Do you offer free shipping?

We offer free shipping on orders above a certain value. Please check our shipping policy for the latest details.

Can I change my shipping address after placing an order?

Please contact our customer service team immediately if you need to change your shipping address. Changes can only be made before the order is dispatched.

What if my package is delayed or lost?

If your package is delayed or lost, please contact us at truchemistofficial@gmail.com and we will investigate and resolve the issue promptly.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original condition.

How do I return an item?

Simply contact our customer service team for a return authorization, and we'll provide instructions for shipping the item back.

When will I receive my refund?

Once your return is received and inspected, we will process the refund within 5-7 business days.

Truchemist FAQs | Shipping, Returns & Product Info

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information
How long will it take for my order to ship?
Orders are typically dispatched within 1–2 business days and delivered within 3–7 business days, depending on your location. You will receive a tracking number once your order has been shipped.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹599. For orders below ₹599, a standard shipping fee applies based on your delivery location.
Can I change my shipping address after placing an order?
Address changes are only possible before your order is dispatched. Please contact us immediately at truchemistofficial@gmail.com with your order number and the updated address.
What if my package is delayed or lost?
If your package is delayed beyond the expected delivery window or appears to be lost, please contact us at truchemistofficial@gmail.com with your order number. We will investigate with the courier and ensure your issue is resolved promptly.
Payment Information
What payment methods do you accept?
We accept all major payment methods including UPI, credit cards, debit cards, net banking, and popular wallets via Razorpay. All transactions are secured with industry-standard encryption.
Is it safe to use my card on your website?
Absolutely. Payments on truChemist are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card details on our servers.
Will I receive an invoice for my order?
Yes, an order confirmation with payment details is sent to your registered email address immediately after a successful purchase. You can also view your order history in your account dashboard.
What if my payment fails?
If your payment fails, the amount (if debited) will be automatically refunded to your original payment method within 5–7 business days. Please try placing the order again or contact us at truchemistofficial@gmail.com for assistance.
Return & Exchange
What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I return an item?
Simply contact our customer service team for a return authorization, and we'll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Yes, sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, we will process the refund within 5-7 business days.

Frequently Asked Questions

Shopping Information

Payment Information

Return & Exchange

Turtleneck T-shirt

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