Privacy Policy

Last Updated: February 2026

1. INTRODUCTION

This Privacy Policy describes how TRU CHEMIST ("we", "us", "our", or the "Company") collects, uses, and shares information when you visit, browse, or make a purchase from our website https://www.truchemist.com/ (the "Website") or use any of our services.

This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDPA 2023") and any rules, regulations, or guidelines enacted thereunder from time to time.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature. By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

When you visit the Website, we may collect certain information from you, including but not limited to:

Name and contact details (including email address, phone number, and delivery address)
Payment information (processed securely through third-party payment gateways)
Order history and transaction details
Account credentials (username and password)
Communication records when you contact our customer support

2.2 Automatically Collected Information

When you access our Website, we automatically collect certain information including:

Device information (browser type, operating system, device identifiers)
IP address and geographic location
Pages visited, time spent on pages, and navigation patterns
Referral URLs and search terms used to find our Website

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To process and fulfill your orders and deliver products
To communicate with you about your orders, including confirmations, updates, and delivery notifications
To provide customer support and respond to your inquiries
To send promotional communications, offers, and marketing materials (with your consent)
To improve and optimize our Website and services
To detect and prevent fraud and unauthorized activities
To comply with legal obligations and regulatory requirements

4. THIRD-PARTY SERVICES AND SHARING

We may share your information with third-party service providers who assist us in operating our Website and conducting our business, including:

Payment gateways (such as Razorpay, Cashfree, or similar providers) for processing transactions
Shipping and logistics partners for order delivery
Analytics services (such as Google Analytics) for Website performance analysis
Marketing tools (such as Facebook Pixel) for advertising purposes
Communication services for sending transactional and promotional messages via WhatsApp, SMS, or Email

These third parties are obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

5. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Website traffic.

Types of cookies we use include:

Essential cookies necessary for Website functionality
Analytics cookies to understand how visitors use our Website
Marketing cookies to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

6. MARKETING COMMUNICATIONS

With your consent, we may send you promotional communications via WhatsApp, SMS, or Email about our products, offers, and updates. You may opt-out of receiving marketing communications at any time by:

Clicking the "Unsubscribe" link in our emails
Replying "STOP" to our SMS or WhatsApp messages
Contacting us at truchemistofficial@gmail.com

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it.

9. YOUR RIGHTS UNDER DPDPA 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

Right to Access: You may request information about your personal data we hold and how it is processed
Right to Correction: You may request correction of inaccurate or incomplete personal data
Right to Erasure: You may request deletion of your personal data, subject to legal and contractual obligations
Right to Grievance Redressal: You may raise complaints regarding the processing of your personal data
Right to Nominate: You may nominate another individual to exercise your rights in case of your incapacity or death

To exercise any of these rights, please contact our Data Protection Officer at truchemistofficial@gmail.com.

10. CHILDREN'S PRIVACY

Our Website is accessible to users of all ages. However, we do not knowingly collect personal information from children under the age of 18 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. CONTACT INFORMATION

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Company Name: TRU CHEMIST

Registered Office: Door No. 30, 1st Main Road, Shastri Nagar, Chennai, Tamil Nadu, 600020, India

Customer Support & Privacy Desk: truchemistofficial@gmail.com

GSTIN: 33AYCPD8216D3ZY

DPIIT Recognition Number: IN-O226-9391ZY

13. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:

Name: Mansoor Sheriff

Designation: Managing Director

Email: zunairamansoorsheriff@gmail.com

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and shall redress the complaint within one month from the date of receipt of the complaint.

14. NODAL OFFICER

The Nodal Officer for 24/7 coordination with law enforcement agencies and government officials is: