Last Updated: February 2026

Welcome to TRU CHEMIST ("we", "us", "our", or the "Company"). These Terms and Conditions ("Terms") govern your use of our website https://www.truchemist.com/ (the "Website") and your purchase of products from us. By accessing or using our Website or purchasing any product, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website. If you do not agree to all the Terms, you may not access or use the Website or purchase our products. These Terms constitute a legally binding agreement between you and TRU CHEMIST.

ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS MENTIONED HEREIN.

Legal Entity Name: TRU CHEMIST

Registered Office: Door No. 30, 1st Main Road, Shastri Nagar, Chennai, Tamil Nadu, 600020, India

GSTIN: 33AYCPD8216D3ZY

DPIIT Recognition Number: IN-O226-9391ZY

Our Website is open to users of all ages. However, if you are under 18 years of age, you must have parental or guardian consent to use this Website and make purchases. By using this Website, you represent and warrant that you have the legal capacity to enter into a binding contract.

To access certain features of our Website, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5.1 Product Information

We make every effort to display and describe our products as accurately as possible on our Website. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free. Product colors may appear differently on different screens.

5.2 Ingredient Disclosure

We provide a full list of ingredients for every product on our Website in compliance with applicable laws. Please review the ingredient list carefully before purchasing, especially if you have known allergies or sensitivities.

5.3 Manufacturer Details

Manufactured by: Esthetic Insight Pvt. Ltd.

Manufacturing License No: TS/MDL/2017-28300

Address: No-45/A, Near Indian Oil Pump, Hyderabad, Telangana - 500055, India

Country of Origin: India

6.1 Pricing

All prices displayed on our Website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

6.2 Pricing Errors

In the event of a pricing error due to technical glitches or typographical errors (e.g., a product priced significantly below its intended price), we reserve the right to cancel any orders placed at the incorrect price. If your order is cancelled due to a pricing error, we will notify you and refund any payment made.

6.3 Payment Methods

We accept payments through various methods including credit cards, debit cards, net banking, UPI, and other payment options provided through our third-party payment processors. All payments are processed securely through our payment gateway partners.

7.1 Order Acceptance

Your placement of an order constitutes an offer to purchase products. All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

7.2 Order Confirmation

Upon placing an order, you will receive an order confirmation email acknowledging that we have received your order. This confirmation does not constitute acceptance of your order. A contract for the sale of products is formed only when we dispatch the products to you.

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of TRU CHEMIST or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our Website without our prior written consent.

When using our Website, you agree not to:

• Use the Website in any way that violates any applicable law or regulation
• Use the Website to transmit any material that is defamatory, obscene, offensive, or otherwise objectionable
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the operation of the Website or servers or networks connected to the Website
• Use any robot, spider, or other automated means to access the Website
• Engage in any activity that could damage, disable, overburden, or impair the Website

You agree that your comments and feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your comments will not contain defamatory, libelous, abusive, obscene material, or any computer virus or malware.

We reserve the right to monitor, edit, or remove any content that we determine to be unlawful, offensive, threatening, or otherwise objectionable or in violation of these Terms.

Our Website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damages or losses arising from your use of any third-party websites.

To the maximum extent permitted by applicable law, TRU CHEMIST shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Website or purchase of products.

Our total liability for any claims arising from or related to these Terms or your use of the Website shall not exceed the amount you paid to us for the products giving rise to the claim.

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.

You agree to indemnify, defend, and hold harmless TRU CHEMIST, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Website, your violation of these Terms, or your violation of any rights of a third party.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and TRU CHEMIST regarding your use of the Website and purchase of products, superseding any prior agreements.

If you have any questions about these Terms, please contact us:

Company Name: TRU CHEMIST

Registered Office: Door No. 30, 1st Main Road, Shastri Nagar, Chennai, Tamil Nadu, 600020, India

Customer Support: truchemistofficial@gmail.com

GSTIN: 33AYCPD8216D3ZY

Name: Mansoor Sheriff

Designation: Managing Director

Email: zunairamansoorsheriff@gmail.com

The Grievance Officer shall acknowledge receipt of any complaint within 48 hours and shall redress the complaint within one month from the date of receipt.

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.