Last Updated: February 2026

Thank you for shopping with TRU CHEMIST! This Shipping Policy outlines how we process, ship, and deliver orders placed on our website https://www.truchemist.com/. Please read this policy carefully to understand our shipping procedures, timelines, and charges.

We ship across all states and union territories in India.

We currently do not offer international shipping. Orders can only be delivered to addresses within India. We partner with reputable courier services to ensure safe and timely delivery of your orders.

Standard Delivery: 3 to 7 business days

Delivery timelines are estimated and may vary based on:

• Your delivery location (metro cities generally receive faster delivery)
• Availability of products in stock
• Courier partner operations and logistics
• Weather conditions and natural disasters
• Public holidays and festivals

Note: Delivery times mentioned above are in business days (Monday to Saturday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Enjoy FREE SHIPPING on all orders above ₹599!

5.1 Order Confirmation

Once you place an order, you will receive an order confirmation email with your order details. This email confirms that we have received your order and it is being processed.

5.2 Processing Time

Orders are typically processed and dispatched within 1-2 business days after receiving your order. During peak seasons, sales events, or promotional periods, processing may take slightly longer.

5.3 Dispatch Notification

Once your order is dispatched, you will receive a dispatch notification email/SMS containing your tracking number and a link to track your shipment.

You can track your order status using the tracking number provided in your dispatch notification. Tracking information is updated by our courier partners and may take up to 24 hours to reflect after dispatch.

If you have any issues tracking your order, please contact our customer support at truchemistofficial@gmail.com with your order number.

Our courier partners will typically make 2-3 delivery attempts. If delivery is unsuccessful after multiple attempts:

• The courier will attempt to contact you using the phone number provided
• If contact is unsuccessful, the package will be returned to our warehouse
• For returned shipments, we will contact you to arrange re-delivery (additional shipping charges may apply)

Please ensure that someone is available at the delivery address to receive the package and that the contact number provided is correct and reachable.

Please ensure that you provide a complete and accurate delivery address including:

• Complete house/flat number and building name
• Street address and locality
• Landmark (if applicable)
• City and State
• PIN code
• Active mobile number

Important: We are not responsible for delayed or failed deliveries due to incorrect or incomplete address information provided by the customer. Address changes are only possible before the order is dispatched.

All our skincare products, including creams, cleansers, and other cosmetic items, are carefully packaged to prevent damage during transit. Special care is taken to ensure that products containing liquids and semi-liquids are securely packed.

If you receive a package that appears damaged or tampered with upon delivery, please:

• Inspect the package before accepting delivery
• If damaged, refuse delivery or note the damage on the delivery receipt
• Contact us immediately at truchemistofficial@gmail.com within 24 hours of delivery

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Adverse weather conditions
• Natural disasters or emergencies
• Government regulations or restrictions
• Courier service disruptions
• High volume during sale periods or festivals

In case of significant delays, we will make reasonable efforts to keep you informed about the status of your order.

While we ship across India, some remote areas may not be serviceable by our courier partners. The PIN code serviceability is checked at checkout. If your PIN code is not serviceable, you will be notified during the checkout process.

We accept prepaid orders through various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. Cash on Delivery (COD) availability depends on your location and is subject to courier partner serviceability.

For any shipping-related queries, please contact us:

Customer Support Email: truchemistofficial@gmail.com

Registered Office: TRU CHEMIST, Door No. 30, 1st Main Road, Shastri Nagar, Chennai, Tamil Nadu, 600020, India

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for updates.

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.